Terms & Policy

English Only Policy:

The college maintains an English Only Policy. Students who do not comply may be asked to leave the College.

Attendance:

As a condition of the Student Visa, students must maintain an attendance level of at least 80% in order to continue or extend study in Australia. Immigration authorities are notified of students with unsatisfactory attendance.

Course Duration:

The college General English courses and its Cambridge programs are designed in modules of 12 weeks. All students undertake a level assessment in weeks 6 and 12. HHH follows international general guidelines for IELTS study that suggest students should allow 10 -12 weeks to gain 0.5 of an IELTS band score. This will help you to plan your study program.

Deferral:

Deferral of studies is usually not permitted. Any applications for deferral must be made in writing to the Director outlining reasons. Deferred study must be used within 12 months of the date of deferral.

Grievance Resolution:

If you have a personal problem or a problem with another student, a teacher, the college, your study or class, there are a number of steps you can take to remedy the problem. You can go to the person you have a problem with or you can speak to a teacher who may direct you to the Director of Studies, or you can choose to talk to the Director of Studies first. The Director of Studies will help you to solve the problem. If needed, the Director of Studies will meet with both parties to attempt to resolve the problem.

If you have a problem paying your fees, you must talk to the College Manager. You may nominate a support person to accompany you at any stage of the dispute resolution process.

If you cannot resolve your problem within the college, you should be aware of the following: The college will arrange for independent mediation to resolve the dispute.

An overseas student may contact the Director General of Education Queensland if the student is concerned about the conduct of a registered provider. The Director General may, under part 2, division 2 of the Act, suspend or cancel the registration of a provider or course.

Concerns about the conduct of the college should be addressed to the Senior Education Officer, Office of Non-State Education, Queensland Department of Education, PO Box 15033, City East, QLD 4002.

Nothing in The College's Dispute Resolution Policy negates the rights of any overseas student to take action under Australia's consumer protection laws in the case of financial dispute. Nothing in The College's Dispute Resolution Policy negates the rights of any overseas student to pursue other legal remedies.

To the extent that this policy relates to the financial interests of overseas students, a reference in this section to an overseas student includes an intending overseas student.

Refund Policy

1. Enrolment fee, airport greeting fee and accommodation placement fee are not refundable.
2. A second airport greeting fee may be payable if less than 24 hours notice is given of a change in flight arrival times.
3. A refund of tuition fees will be given if your visa application is rejected and you provide evidence of visa rejection. A cancellation fee of $250 will apply.
4. If you cancel more than 28 days before your course starts, a refund of tution fees will be given.
5. If you cancel 28 days or less before the start date of your course, a cancellation charge will apply equal to four (4) weeks tuition.
6. No refund will be given after the commencement of the course if you decide to discontinue your course or if you are disqualified due to unsatisfactory attendance, performance or conduct.
7. If you begin your studies later than the registered date, you generally cannot make up lost days. There are no refunds for public holidays or time missed. Individual cases may be reviewed.
8. Provider default is covered by the provisions of the ESOS Act 2000 and ESOS Regulations 2001. Any refund of tuition fees will be paid directly to the person who entered into the contract with the college about the student, unless the person gives a written direction to The college to pay the refund to some one else. Fees will be paid in the same currency as the tuition fee was paid, unless payment in that currency is impracticable. Charges are deducted.
9. All requests for refunds or transfers must be made in writing to the Director. Your letter must contain a full explanation of the reason for canceling or transferring and any relevant documentary evidence. Payment will be made within four weeks on receipt of a written application.
10. This agreement does not remove the right of the student to take further action under Australia's consumer protection laws. Further, the registered provider's dispute resolution processes do not circumscribe the student's right to pursue other legal remedies.

Disclaimer

The College will make every effort to provide classes as advertised. However, it does reserve the right to alter timetables, starting dates, length of courses or allocation of students to classes where needed. Any photographs taken of students participating in school activities with The College may be used for promotional purposes.